Clear, Fair & Transparent Terms & Conditions

1. Account Activation & Billing Renewal

All hosting, reseller, and VPS accounts are provisioned automatically within 30–60 seconds of verified payment via bKash, Nagad, Rocket, Upay, or SSLCommerz. Renewal invoices are generated 14 days prior to the due date.

• Grace Period: Hosting accounts have a 7-day grace period past the due date before temporary suspension.
• Data Retention on Overdue Accounts: Suspended accounts are retained for 30 days after the due date before automated termination.

2. Acceptable Use Policy (Prohibited Content)

To protect our server IP reputation and comply with Bangladesh & international cyber laws, the following activities are strictly prohibited on all shared, BDIX, reseller, and VPS servers:

• Hosting phishing pages, banking spoofs, malware distribution, botnets, or DDoS scripts.
• Sending unsolicited bulk spam emails (hourly email limit is 300 emails/hour on shared hosting).
• Hosting illegal gambling, adult/pornographic content, HYIP/Ponzi schemes, or pirated/DMCA-infringing media streaming.
• Running cryptocurrency miners or public proxy/VPN relays on shared cPanel hosting.

3. CloudLinux LVE Resource Fair Use

Every Web, BDIX, and Premium Hosting plan has clearly published RAM, CPU Core, Disk I/O, and Inode limits. If your website temporarily hits its CPU/RAM limit during a traffic spike, CloudLinux simply queues requests rather than suspending your account, and you can upgrade your plan at any time.

4. 99.99% Uptime Service Level Agreement (SLA)

We guarantee 99.99% network and power uptime every calendar month. If unscheduled downtime ever drops our monthly uptime below 99.9%, you are eligible for a 10% to 100% monthly service credit added to your Client Area wallet.