30-Day Unconditional Money-Back Guarantee

Try HostZioBD Risk-Free with Our 30-Day Refund Policy

We stand behind the speed and reliability of our BDIX, Global, and Premium NVMe servers. If you are not 100% satisfied within your first 30 days, we will refund your payment directly to your bKash, Nagad, Rocket, or Bank Card.

Full 30-Day Hosting Refund

Direct bKash / Nagad Payout

Processed Within 24 Hours

Zero Cancellation Penalties

30-Day Money-Back Guarantee & 99% Uptime

30-Day Money-Back Guarantee • Instant Wallet or Gateway Refund

1. Services Eligible for 30-Day Full Refund

All first-time orders of the following hosting categories are covered by our 30-Day 100% Money-Back Guarantee:

Web Hosting (Global NVMe) — Monthly & Annual Plans
BDIX NVMe Hosting (Dhaka 1ms) — Monthly & Annual Plans
Premium Business Hosting (VIP Nodes) — Monthly & Annual Plans
WHM cPanel Reseller Hosting — First 30 Days of Initial Order

2. Domain Name Registrations & Free Domain Bundles

Once a domain name (`.com`, `.xyz`, `.net`, `.org`, `.com.bd`, `.bd`, etc.) is registered or renewed with ICANN or BTCL, the registry locks the registration fee immediately:

Standalone Domains: Domain registrations, transfers, and renewals are non-refundable once registered.
Annual Hosting with Free Domain: If you cancel an annual hosting package that included a Free `.COM` or `.XYZ` domain within 30 days, we refund your hosting fee minus the standard domain registration price, and you keep 100% full ownership of the domain!

3. Cloud VPS, Dedicated Servers & Software Licenses

Because KVM Cloud VPS servers allocate dedicated IPv4 addresses, bandwidth, and compute cores immediately upon deployment, VPS orders are eligible for a 48-Hour Hardware Replacement or Prorated Credit Guarantee if a verifiable network or hardware issue occurs. Third-party licenses (cPanel, WHMCS, LiteSpeed, Windows Server) are non-refundable.

4. How Refunds Are Disbursed (bKash / Nagad / Card)

Simply open a Billing Ticket in our Support Center within 30 days of purchase:

Client Area Credit Wallet: Instant (within 15 minutes).
bKash / Nagad / Rocket / Upay Refund: Sent back to your original mobile wallet within 12 to 24 hours.
Visa / Mastercard / Bank Transfer: Processed within 3 to 5 business days via SSLCommerz.

Refund FAQ

Frequently Asked Questions About Refunds

Clear answers on how our 30-day money-back guarantee works.

Once you submit a refund request ticket within your first 30 days, our billing team processes bKash, Nagad, and Rocket refunds within 12 to 24 hours directly to the wallet number you paid from.

You keep 100% ownership of your domain name! We simply deduct the standard 1-year registration price of the domain from the hosting refund amount, and you can continue using or transferring your domain anywhere.