Automated Data Backup & Recovery Policy

1. Backup Frequency & Retention Schedule

HostZioBD runs automated incremental backups every night during low-traffic hours (02:00 AM BD Time) across all shared, BDIX, Premium, and Reseller servers:

• Web, BDIX & Reseller Hosting: Daily automated offsite backups retained for the last 30 consecutive days.
• Premium Business Hosting: Twice-daily to hourly offsite backups + full snapshots.
• KVM Cloud VPS Servers: Automated weekly full VM snapshot backups stored on an external storage cluster.

2. Granular 1-Click Restore Inside cPanel

You never have to pay a restoration fee or wait for a support ticket to recover a broken plugin or deleted database. Inside your cPanel under the JetBackup 5 icon, you can independently restore or download:

• Individual files or specific website folders (`public_html`, `wp-content`, etc.)
• Individual MySQL databases and database users
• Email accounts, forwarders, and DNS Zone records
• Full cPanel account state from any of the last 30 days

3. Account Size Limits & Fair Backup Policy

Automated daily JetBackup is included free for all cPanel accounts up to 50 GB total disk usage and 300,000 inodes. Accounts storing massive archive files (`.zip`, `.tar.gz`, raw video backups, or old local cPanel backup archives inside `public_html`) may have those specific archive files excluded from nightly incremental runs to maintain optimal backup speed.

4. Client Responsibility & Best Practices

While our RAID-10 NVMe arrays and remote JetBackup servers provide dual-layer disaster protection, we always recommend clients download a monthly full cPanel backup copy to their personal computer or Google Drive before performing major website redesigns.